Legal Information & Acceptable Use Policy

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Legal Information & Corporate Entities

The NEXORA API platform (nexora-app.su) is operated by the NEXORA group of companies across the European Union and the United States:

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Official Contacts

For customer support, billing inquiries, legal notices, GDPR requests, or abuse reports, contact us through the official channels below:

// terms of service

Terms of Service

1. Scope of Service

NEXORA provides unified programmatic access to large language models (including OpenAI GPT, Anthropic Claude, Google Gemini, DeepSeek, and Moonshot AI Kimi) through an OpenAI- and Anthropic-compatible HTTPS API gateway at https://nexora-app.su/v1.

2. Subscription Pools & Key Issuance

Access is granted via personal API keys (nx-live-... for paid plans and nx-free-... for the starter key). Each paid key is valid for 30 calendar days from activation, is bound to the customer’s email address, and is delivered both on screen and via email. Subscriptions are prepaid for 30 days with no automatic recurring charges.

3. Service Availability & Failover

The NEXORA gateway maintains redundant upstream channels and automatically reroutes requests when backup connections are available. Upstream model outputs are provided "as is" without warranty of factual accuracy or fitness for a specific regulated purpose.

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Acceptable Use & Unlimited Policy

1. Unlimited Tokens & Rate Limits

All paid pools (Lite, Standard, Max, and All Pools) include unlimited daily and monthly token consumption at a fixed monthly price — there is no per-token billing and no daily or monthly token cap. Usage is governed solely by the per-minute throughput limits of the selected pool:

• Lite Pool ($9 / 800 ₽): up to 60 requests per minute (RPM) · 1,000,000 tokens per minute (TPM) · 1M context.
• Standard Pool ($19 / 1 600 ₽): up to 120 RPM · 2,000,000 TPM · 1M context.
• Max Pool ($39 / 3 200 ₽): up to 240 RPM · 4,000,000 TPM · up to 1.05M context.

2. Prohibited Activities

To keep the gateway fast and reliable for all developers, the following activities are strictly prohibited:

• Commercial resale or sub-proxying: Reselling, sub-licensing, or pooling a single subscription key for third-party commercial proxy services or public shared key repositories.
• Network & gateway abuse: DDoS attacks, intentional queue flooding, attempting to bypass pool authentication or RPM/TPM rate limiters, or probing internal infrastructure.
• Illegal or harmful generation: Using models to generate malware, ransomware, exploit chains, CSAM, non-consensual intimate content, phishing campaigns, or content illegal under EU, US, or applicable local law.

Keys engaged in prohibited resale or gateway flooding may be throttled or deactivated (HTTP 403 key_deactivated) without refund.

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Privacy & Data Protection Policy

1. Zero Prompt Logging & No Model Training

NEXORA operates strictly as a stateless transit gateway. Request payloads (prompts, messages, system instructions, and source code) and streamed model responses pass through encrypted in-memory buffers and are never written to disk, inspected by humans, or used to train AI models.

2. Data We Store

• Email address: Stored solely to bind, deliver, and recover your API key via the NEXORA mailer.
• Key metadata: Key identifier, subscribed pool, creation and expiration timestamps, and aggregate request counter.
• Billing records: Order ID, selected plan, payment status, and amount. Payment card details are processed exclusively by external payment providers (NicePay, Norpo, xRocket) and never touch NEXORA servers.

3. Data Deletion & GDPR Rights

You may request complete deletion of your email address and associated key metadata at any time by writing to support@nexora-app.su from the email address bound to your key.

// billing & refunds

Billing, Cancellation & Refund Policy

Every user can test the gateway free of charge before purchasing by claiming a Free API Key (5 requests on the Lite pool, no card required).

• No automatic charges: Subscriptions do not auto-renew. When your 30-day period ends, the key simply expires unless you choose to purchase a new period.
• Unused key refund (24 hours): If you purchased a paid key by mistake and have made 0 API requests with it, you may request a full refund within 24 hours of payment.
• Service outage refund: If the NEXORA gateway experiences a verified outage exceeding 24 consecutive hours, we provide a pro-rata refund or complimentary validity extension upon request to support@nexora-app.su or @nexorapp_bot.